Following the Line to Innovation
OK, it may not really be an innovation, but I appreciated the following operational efficiency anyway: Going to check out of the Hilton New York City, there was a queue in spite of the several...
View ArticleThe Adopted Child of Innovation
Innovation is everywhere. Or at least the word is. CEOs talk about innovation, every technology company claims to be innovative (or to want innovative employees) and now we’re even seeing...
View ArticleAnnouncing a New Lean Innovation Series
I’ve started working with a local healthcare insurance company in a role focused on driving improvement and innovation in its membership and billing operations. The company has a big focus on LEAN...
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